Xcaret 4-Cenotes-Guided Tour- Snacks, Lunch and Drinks included

Cancun, Mexico
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Free Cancellation. Read More
English, English, Spanish, Spanish
Voucher type
What To Expect

Leap into four different cenotes (flooded sinkholes) amid a jungle oasis in the Yucatan – all in one day! Rappel and zipline over rock walls into the crystalline springs, and explore the caverns by kayak, snorkel and inner tube. Enjoy delicious snacks plus a gourmet picnic lunch amid splendid natural surroundings and hear about ancient Mayan legends of mythical guardians that protect these sacred waters. Receive personal attention from your guide on this small-group tour, limited to 19 people.

What to remember

Important info

Not recommended for travelers with spinal injuries. Not recommended for pregnant travelers. Not recommended for travelers with poor cardiovascular health. Travelers should have at least a moderate level of physical fitness. It is recommended that you bring aqua shoes or water socks. Minimum age is 6 years. Important: Children must be accompanied by an adult all the time. Note: please avoid using makeup or chemical repellents that affect the ecosystem of the cenotes, use only chemical-free sunblock. Minimum age to drink alcohol is 18 years. Maximum weight is 250 pounds (113 kg). The Voucher schedule is informative.. The pickup operates from different hotels in Cancun, Playa del Carmen and the Riviera Maya and if your hotel is not in our routes we are going to confirm the pickup at the nearest point available.. Tours and days of operation are subject to availability and changes.. If by the time you had confirmed your purchase you do not have your hotel name, you must call us at least 24 hrs before your visit day to arrange your pickup.. This visit is not recommended for people suffering from cardiac, pulmonary or spinal problems, asthma, diabetes or hypertension, or for pregnant women.. Also keep in mind that due to the location of the cenotes is in the middle of the jungle, mobile phone service is probably unavailable, some roads to reach them are not paved and could be bumpy.. The average temperature of the Cenote water is between 75 and 78°F during the year.. Please confirm the exact time and meeting point using the message option in your Reservation or contacting Grupo Xcaret.. All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.. We accept changes in visit dates from one month to the next (valid until the current year and subject to changes in public tariffs). We accept changes of visit dates from one day to another with the restriction of one day before.. Your safety is essential for us so the use of life jackets is mandatory for water activities.. Some activities have a check point for health issues. In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.

What's included
Non-alcoholic beverages en route. Light refreshments (coffee, chocolate, sweet bread). Hotel pickup and drop-off. Picnic lunch. Use of necessary equipment. Priority Access: You can have your admission bracelets on the bus on your way to the park.. Local English- and Spanish-speaking guide
What's not included
Gratuities. Souvenirs (Available to purchase). Photos (Available to purchase)
Cancellation Policy
can-cancel You can cancel your tour until a day in advance
Grupo Xcaret
Meeting Point
  • During the booking, please choose Pickup Location and then select the radio button saying "Please pick me up at" and choose "I don't see my pickup location" from the drop-down then type the hotel name on the box underneath so that we can easily locate your hotel pickup.
    -In case your accommodation is not a hotel you must indicate your exact address including street name, outside number, interior number, county, postal code and city.
  • To know the exact time and meeting point you must send a message thry the option on your reservation or must call us at least 24 hours prior to the visit date purchased.
  • We would like to make it comfortable for you so we will pick you up at your hotel or at the nearest point available in our routes.
  • Let us know if you are not in need of transport.
  • We cannot assure your pickup at a hotel where you are not a guest considering that some hotel's policies, not allow visitors to access at the property.
  • The guides will be dressed in red t-shirts with the Xcaret logo on the back for easy identification. The guides will say the tour name out loud.
  • Upon your pickup, please present your printed or digital voucher and photo ID for boarding the bus to obtain a bracelet for entering into the park.
  • If by the time you purchase the ticket you do not have the hotel yet, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us.
  • You must be 10 minutes early at the assigned location.
  • Transportation service is not private so you will share the bus with some other visitors of Grupo Xcaret.