El Castillo - Adults only

**Special check-in instructions** The front desk is open during the following times:* Monday - Sunday: 7:00 AM - 8:00 PM This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. **Know Before You Go** * Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. * Guests under 16 years old are not permitted at this adults-only property. * This property advises that enhanced cleaning and guest safety measures are currently in place. * Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. * Personal protective equipment, including masks and gloves, will be available to guests. * Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. * Contactless check-in and contactless check-out are available. * Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. * Each guestroom is kept vacant for a minimum of 24 hours between bookings. * This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).